Refund policy

Returns for made-to-order items
EllasGoods products are made to order. We do not accept returns or exchanges for a change of mind or an incorrect size choice. If your item arrives defective, damaged, or incorrect, email mommylove1213@gmail.com within 30 days of receiving it. Include your order details and a photo of the issue. We’ll review it and arrange a replacement or refund at no cost to you. This does not limit any rights you have under applicable law. 
EU customers: Where the legal right of withdrawal applies, you may cancel before delivery or notify us within 14 days after the last item in your order is delivered. Email mommylove1213@gmail.com with your order number to request a withdrawal. Our made-to-order return restriction does not override your statutory rights.

You can always contact us for any return question at mommylove1213@gmail.com. 

Approved refunds are issued to your original payment method within 5–10 business days. There is no cost to you for replacements or refunds on defective, damaged, or incorrect items.